How to set up an online business - Tips from Christina Lowry

When I started my online business I wasn't sure that I could run a business without a business degree. I laugh now at how innocent I was and I want to share my top tips and techniques to first create a business and then build it online.

I’m Christina Lowry, a jeweller and photographer. I created an online jewellery business, Christina Lowry Designs, when my first son was just a toddler and worked from home for several years. I started my online business after completing a bachelor of fine arts visual arts at Griffith University and working for ten years in the jewellery industry. I studied photography and gold and silversmithing as part of my degree and decided to pursue a jewellery apprenticeship upon completing my degree.

In my business, I handmade collections of gold and silver jewellery in my workshop, as well as taking custom orders. Recently I closed my online store for this business as it was generating more work that I could manage since I took on the opportunity of home-schooling our three children, which I love. Looking for greater flexibility, I followed my passion down a different avenue that emerged out of that business and now I run Christina Lowry Photography. I work with small businesses to create beautiful product photography for their websites, advertising and social media. This grew out of my initial business after creating several photoshoots for my jewellery collections and having other business owners contact me for the photographer’s details. I have been able to apply the knowledge gained from my retail years and online business experience into this new business

Image: Christina Lowry

Find your ‘why’

There is a saying that not every great baker should open a bakery. Is it a hobby or a potential business? Businesses are hard work. You need passion and commitment to even start a business, let alone maintain one through the ups and downs. So before we start discussing how to start a business you need to find your why. You’ll hear this all the time. ‘Find your why’. And that why may even change over time. Why do you want to start a business? Do you want to work from home in your pjs? Do you want to take control of your career? Are you looking for a way to contribute to the finances while raising children? Are you looking for pocket money in retirement? Do you make something that you want to sell? Do you want to help people? Help the environment? Knowing your why helps answer the questions that will follow. The why is not just about money.

If your why is because you want to earn over $100,000 a year while travelling the world, your business model will look very different to that of someone whose why is to follow a passion in retirement.

My why is that I want to get paid for doing what I love. I need a creative outlet that is flexible enough to fit with my lifestyle, I want to contribute to the family finances while staying at home and homeschooling my children, I want to follow my photography passion and use my skills and knowledge to work with other small businesses to up-level their brands. I’d like you to take to write down your why. Maybe next time you are sitting with a cuppa try explaining to yourself why you want to do what you want to do.

What’s your product?

Every business sells something. Product is the starting point of business. What is your product? A product can tangible, physical, expertise, virtual. Like online bookkeeping, stylist, business coach. Can you create a viable business around it? If your why is to support your family with your business, how much money do you need to make each year? If your product is hand carved wooden spoons, can you carve enough spoons a year to reach your goal? Or can you supplement that income by selling spoon carving kits and teaching workshops? Your product needs to fill a gap in the market. It needs to be useful to the client. A bag they can carry their groceries in, a wedding ring, a light shade for their lounge room, a candle as a gift for a loved one. So once you have decided on your product, it’s time to think about the client. Some clients will buy a $2 wooden spoon, some will buy a $60 hand carved wooden spoon, you need to find the right clients.

A note on pricing…

As a rule retail price is twice your wholesale price. To be a business and not a hobby you need to make a profit. Too many businesses start by charging too low, then worry when they lose customers once they adjust their prices. Start where you need to be. Being the cheapest is not a great strategy long term. Be the best. People pay more for great products and great service. For instance, Australian handmade businesses cannot compete on price alone with products coming from countries overseas with a lower cost of living. But we can compete on quality, design, innovation and customer service.

In terms of pricing, keep in mind that jewellery has up to a 300% mark up while stationary can be a lot less. Perceived value, cost of stock, insurance, overheads; there is a lot to take into account. But this rule of thumb is a great place to start.

Materials + labour x 2 = wholesale

Wholesale x 2 = retail

Even if you aren’t yet selling wholesale, you need to price accordingly for growth. When you are approached to sell in a bricks and mortar store you can do so. (Don’t be scared to lose clients by putting your price up. Educate them on why the price is the way it is. Your tools, experience, skill, aesthetic, customer service, overheads etc.)

Find your market

Once you have a product you need to find your market. Who are you selling to? You can have a great product, but if the people who need your product can’t find it, you won’t have a business. If your product is nappies, you need pregnant women and mothers to see you. If your product is silk ties, you want businessmen and women to see you. So, a nappy advertisement in the magazine on a first class flight would miss its mark. Silk ties in a mother and baby magazine is missing its mark too. You want to define your audience and then find where they are, what they are reading, what they are looking at. Who is your audience? I can guarantee it isn’t ‘everyone’. Is it you? People like you? Male or female? Age range? Are they buying for themselves or as gifts? This is going to affect the way you write about your product. There are a lot of exercises online about finding your ‘ideal client’. It may be a customer you already have. It might be an imaginary dream client. You can look at your current followers to research further. Knowing who they are gives you the tone on how to talk to them.

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Tip: Your budget is not their budget. This was a great piece of advice I got early on. I have never spent over $1000 online on a product I have never seen, but I have made $1000 plus sales in my online shop. Don’t underprice because it feels expensive to you. Something is only expensive if you can’t afford it. Other people can afford it.

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My ideal customer for Christina Lowry Designs jewellery was a female, 25 and over, university educated, working in a creative field like graphic design, who doesn’t buy mass produced items, is eco-conscious and prefers shopping online with small businesses.

Next, what is a brand?

Do you need a brand? I want you to think about some big, recognisable businesses. Big businesses have spent a lot of money on marketing and research and we can learn a lot from them that we can apply to our own businesses. Think of McDonalds. The golden arches. Red and Yellow. A fast, inexpensive, family-friendly restaurant. They never go off brand. Think of Tiffany’s jewellery. That duck egg blue box. Luxury Diamond jewellery. Their brand is simple and memorable. Your brand is everything about your business – your name, your logo, the colours you use, your tone of voice. Have you seen ‘who gives a crap’ toilet paper? Their tone is humorous, from the wrapping around their toilet rolls to the toilet humour in their emails. But they are also eco-conscious and installing toilets in third world countries.

What is your name? Logo? Colours? Copy Tone?

My brand for Christina Lowry Designs was black and white, clean and minimalist, my images had a creative and slightly vintage feel. My logo was cohesive across all my packaging. My tone was personable.

Image: Christina Lowry

On to the second part – building an online business.

Once you have your why, your product, your market and your brand you can start building your actual online website. Please, don’t even start until you have these things or it will be random rather than cohesive.

It’s not an online business without a website, and there are many platform providers out there these days. Your decision will depend upon your product, market and brand. From my experience, I love Squarespace for their websites, portfolios, blogs etc, and Shopify for an online storefront. You may want to sell on Etsy, Madeit on another online platform. This may work great for you. In my experience, even if you sell on one of these platforms you still need your own website to be sending your traffic too. Online marketplaces can close, or shut your account without warning. When people shop on Etsy you have more chance of losing a sale than if they shop directly on your website.

Even without much experience, you can create a great website using the templates Squarespace and Shopify provide. Or, support another small business and hire a graphic designer to create your logo, brand and website with you.
Once you have your name, claim your website and get an ABN. You can’t run a business if you aren’t buying your materials at wholesale. Research any other relevant legal issues pertaining to your business – eg, if you sell food or baby items. I don’t give legal advice. There are lots of government sites online that you can find out about things like registering your business, when you need to register for GST etc.

A mailing list!

It’s a must. It is easier to sell to a past client than to find a new one. Keep them up to date with what it happening behind the scenes, with promotions and product launches. Don’t be scared to email them. They love your business and they want to know about you and stay up to date. If you lose some subscribers don’t worry, they weren’t going to buy off you anyway. Most people use an opt-in to get subscribers. Be careful that your opt-in is attracting the right subscribers. If you do a giveaway of your product to drum up mailing list subscribers, you may just end up with subscribers who are after freebies and never buy.

Social Media

Social Media is a must in today’s day and age, but you don’t have to do it all. By knowing your market and researching where they are spending time, you will know whether you should be targeting Instagram, Facebook, Twitter, Pinterest, Youtube or a blog. Pick one or two and do them well. You can’t and don’t need to do them all. You will have the most success with the one you enjoy spending time on the most.

As a visual person I love Instagram and I love curating my feed, writing captions and creating conversations in this space. I tick the box in IG that posts the same post to Facebook, which gives me a facebook feed for my business with minimal fuss. I love Instagram and I could talk all day about it. But a few tips for Instagram.

• Only post your best pictures. If you only have a crappy picture don’t post it. Can you imagine Tiffany’s posting a crappy photo?

• Be genuine. Leave genuine comments and always answer comments.

• Use hashtags and locations

• Write a list of content ideas, batch shoot and edit them and have them ready in an app like Mosaico

• Don’t use bots to gain fake followers

• ‘Like for like’ and ‘follow for follow’ are the saddest sayings on the net - again, 100 genuine followers are better than 1,000 fake followers

Keep it maintained

So, once that is all in place you are done, right? You have created a business. You created an online storefront and you can sell to the world. Well, like a garden, it is never done. Your online store needs constant maintenance. But just chip away at it. One thing a day for your business = 365 things in a year.

Show up, set goals, embrace rejection as another step closer to a yes.

Image: Christina Lowry

Social media check-up for your business

What exactly had happened? I had been so inspired, so committed, so diligent! An active social media user, a devotee to producing beautiful content and engaging with my audience. I suppose the romance wore off, or I burnt myself out? Over time my enthusiasm lessened, my focus shifted elsewhere and I realised I was simply taking social media for granted. Accounts that once received daily attention were now gathering virtual dust. I had fallen out of love with my businesses social media accounts. 

When was the last time you gave your social media accounts a check up? Are you guilty of a set and forget approach too? I couldn’t remember when I had last fine tuned each platform. Yet these platforms had grown my email list, brought me numerous clients, made most of my sales and offered up unexpected opportunities like collaborations and speaking events. All rather good reasons to reengage with the online corners of my business. The only thing for it was to make myself a to do list and make it a priority.

Whatever your platform/s of choice, use these steps to service your online presence and refresh your virtual image. My online business presence consists of a website with a shop and blog, a Facebook page and Instagram feed. I generally access these from my phone or tablet, however I find a tune up is best achieved with a laptop, a cuppa, notepaper and pen. 

1. Update 

Whatever platforms you use and whatever your device of choice, ensure your software is updated to the latest version so you aren’t missing out on any functionality or resolved glitches.

2. Compare 

Open all your sites in tabs and compare them. Are the aesthetics consistent across each site?  Are they speaking the same visual language? Is your branding strong? Make note - what do you like, what do you want to change?

3. Delete

Be ruthless and give your sites a good pruning. Old sales posts on IG, images that don’t fit in with your look, items that flopped. Delete, delete, delete. Give new customers the very best impression by letting go of anything you wouldn’t happily repost. 

4. Refresh 

An updated bio, a new head shot, seasonal banners, there are lots of simple ways to refresh your social media feeds to reengage interest and generate more clicks. Perhaps a new blog theme or some professional product shots will get you excited about spending time in your online spaces.

5. Check links

Click around on each site and check for broken or outdated links. Ask a friend to send you a message on your Contact form. Test your mailing list sign up forms.

6. Research

Take a look at your competition, are they doing anything new or interesting? Choose a few of your current customers and see what hashtags they are using. Use google to check the top hashtags in your niche. Fall down the rabbit hole and make note of new hashtags to trial.

7. Plan

Create a realistic plan going forward so as to keep the cobwebs at bay. One Instagram post a day shared to Facebook? One blog post a week? Two newsletters a month? Then schedule days to create content to fulfil your plan. Batch photography, editing and writing, then schedule your posts. 

8. Engage

Remember, it isn’t social media if you’re not being social! Engage with your audience. Like, follow, comment. Leave meaningful comments. Reply to direct messages in a timely way. I have found it to be true that the number of followers are not as important as the kind of followers you have. 100 genuinely engaged supporters of your business are more important than 1,000 luke-warm followers, or 10,000 purchased followers.

Christina Lowry is a designer and jeweller who makes fine jewellery for creatives. Her work is featured in several Australian galleries, as well as in her online store. Christina fell in love with jewellery making while studying a Bachelor of Fine Art/Visual Art. Each piece is lovingly made by hand in her Brisbane workshop, incorporating precious metals and gemstones, using traditional metalworking techniques.

How to stay "Instasafe" as a creative

Photo via Pexels

I love Instagram. It lets me communicate to the world what I'm about (nourishing food, natural light and comfortable shoes wherever possible, and preventative health in life, law and business!), and has allowed me to connect with so many like-minded clients through my page @thelawyerslunchbox.

And I know many of my clients loving using it for their own businesses.

But we all need to make sure we stay legally safe on Instagram. This means not falling foul of Insta's terms and conditions, using the right images and not saying or doing anything illegal.

Here are some tips...

Types of images

Instagram has the right to remove, edit, block, and monitor accounts containing content that Instagram determines violates their terms of use.

To avoid problems, you must not post violent, nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos. This term is interpreted sensibly, for example if your business is in fashion, intimate apparel, swimwear, music, celebrity, modelling etc, photos may be quite sexual without causing any trouble. But nudity, or pornographic inference (even if digitally-created), will not be okay. Use common sense when thinking about what Instagram and its diverse audience may find offensive. Nudity in photos of drawings, paintings and sculptures will be acceptable, as will photos of mastectomy scarring and breastfeeding women.

If your business is related to children or you like to share photos of your own family, be mindful of the broad audience that they may be open to. Photos of nude or partially nude children may be removed, even if they seem innocent and are being shared with the best intention. Instagram’s aim here is to ensure that they don’t fall into the wrong hands.

Copyright

You can only use images that do not infringe others’ intellectual property rights. If you are posting authentic images created by you or your business (such as your own photos, photoshoots, illustrations, videos, or graphics) then this is not an issue. But if you want to post an image found online, then you must be vigilant. There are millions of high-quality graphics and photos online available for free commercial use. Many websites curate images in the public domain, and you are free to use them in any way. In most cases, you do not have to provide attribution. But check the terms of the site to make sure. If attribution is
required, check what format.

It is best to assume every image you find online is copyrighted – a copyright notice is not legally required as notification of copyright, so the absence of a © or watermark isn’t a sign that no copyright exists. If an image is covered by copyright, the copyright holder may agree to some uses but not others. You must check this before using the image.

If you alter a copyrighted image, it does not relieve you from potential liability. If you repeatedly infringe other people’s intellectual property rights, Instagram will disable your account.

On Instagram, you are liable for what you upload. This means you are legally responsible for copyright violations even if you hire a social media professional who chose and used the offending image. It is important to ask your social media manager where they source their images from. You should contractually ensure that if an image they use is found to violate copyright and you are required to pay, that they will indemnify you.

Music is covered in the same way as images, and you are not allowed to use music that you don’t own the rights to, for any commercial or non-personal use. This includes music in videos uploaded to your feed as well as Instagram lives and IGTV, and can extend to music playing in the background of videos.

Photo via Pexels

What you can legally say

Don't copy any other person's written work in your Instagram posts. This may infringe their copyright.

And don't post unwanted comments, likes or other forms of commercial or harassing communication (spam) to Instagram users. This includes repeatedly contacting people for commercial purposes without their consent.

Further, online cyber bullying is a crime in Australia. You must not threaten, harass, or offend someone, stalk someone, access others’ Instagram accounts without permission or defame someone on Instagram.

How to deal with trolls

A troll is a member of an online community who deliberately tries to disrupt that community by posting inflammatory content.

How should you deal with trolls commenting on your business page?

• Use Instagram’s built-in reporting option. Instagram will quickly remove content that does not meet community guidelines.

• Unfollow or block the person who posted the comment. And delete the trolls’ comment on your post.

• Sometimes ignoring a troll is best. If they are looking for a reaction, they may lose interest when you give them nothing.

• If the troll is a customer with a complaint, take notice and try to help. Humour can be used to effectively engage unhappy customers and turn them into advocates for your business. Acknowledge yet make light of the situation, and apologise for the customer’s experience.

• If the troll is spreading rumours or misinformation, address the issue head-on and retaliate with the truth.

• If the troll points out a mistake, look into it, make the proper corrections and admit that you were wrong.

Instagram has the right to modify or terminate your account for any reason, without notice,
and at any time. So stay the right side of their terms and the law.

Jessica Kerr is the director of Sinclair + May. Jessica set up Sinclair + May with a view to do law differently and make legal services accessible for small businesses. Sinclair + May operate on a fixed fee basis and offer retainer services for their clients. Sinclair + May is a female-led, boutique commercial law firm and work extensively with the creative industry. You can follow Jessica on instagram @thelawyerslunchbox for useful legal tips and see more about Sinclair + May at www.sinclairmay.com.au.

How to build a strong brand on social media

Following on from my previous post about what creatives need to know about the new Instagram algorithm, this one is all about how to build a better brand on social media beyond just Instagram.

Social media is huge these days. According to the 2017 Sensis Social Media Report, more than 59 per cent of Australians use social networking sites at least once a day and 94 per cent have used Facebook in the last year. In short, you can reach an incredible number of people on social.

But hey, we’re all busy, amiright? To make sure you’re spending your time in the best way possible, here are eight steps to build a strong brand on social media and stand out as a creative — without going crazy in the process.

Step 1: Know your goals.

I’m talking business goals. What are you actually trying to achieve by using social media? You need to know why you are even on social media in the first place and clearly understand why it's a good use of your time. Your social media goals and objectives should be in line with your business goals.

For example, if one of your business goals is to increase revenue by 20 per cent this financial year and you make some sales from Facebook, a social media objective could be to increase traffic from Facebook by 30 per cent. Note that this doesn’t have to be purely revenue related: you could instead be aiming to get more people on your email list, to attract more client enquiries or lots of other things.

Step 2: Know your customer deeply.

‘Everyone’ is not a target market. You need to get hyper-specific about who your audience is and why they're buying from you. What are their motivations, fears and pain points? What do they love doing day to day? How does your brand fit into that? Focus on who you're talking to, what you want to say and what success looks like.

Step 3: Consider your content.

Photo by Clarisse Meyer

Get clear about the type of content you're going to deliver on social media for your audience. Remember: it's about them, not you. Be generous, add value and build trust.

Generally, content will fall into one of four buckets: education, entertainment, information, or inspiration. Understand what content your audience likes and focus on that. For example, for CWC, this would be to educate, inform and inspire — and less so to entertain.

Step 3: Focus on two to three platforms, max.

Once you understand who your target customer is, take the time to figure out the two to three platforms where they hang out online and focus your energy there. It’s much better to be  present and consistent on two platforms than to spread bits of your brand all over the Internet with no love. Meaning: just because someone else killed it on Snapchat doesn't mean it's right for you.

When choosing which platforms to focus on, also consider where your content fits best, and how much time you can realistically commit. For example, shooting and editing video for YouTube will require more time than a quick video on Instagram Stories.

And here's a pro tip: if you’re already using social media, check your Google Analytics to see which platforms bring the most traffic to your website, then focus on the top two.

Step 4: Batch, schedule and automate.

One of the keys to growing a strong brand on social media is consistently showing up. This means contributing regularly and being active. It’s far more time-efficient to block out a couple of hours on a Sunday night (or whenever suits) to schedule content for a month, than to do a little bit every day.

Great scheduling tools for Instagram include Planoly and Later. For Facebook, Twitter and LinkedIn, try Hootsuite or Buffer. If Pinterest is where your people are, check out Tailwind.

Just make sure you’re still answering messages, responding to comments and contributing to your community. Remember, social media is a two-way street.

Step 5: Include calls to action.

A ‘call to action’, or CTA, is when you tell your audience to do something. We humans are lazy and need to be told what to do most of the time. Some examples might be to follow you, to share a post or to visit your website.

One useful CTA might be to join your mailing list. Remember, you don’t own your social media account; it can be switched off tomorrow (which has happened to brands before). To combat this, your aim should always be to get followers to your website and better yet, onto your email list. That way, you own that relationship and contact information, not Facebook, Instagram, Pinterest, Twitter, LinkedIn or YouTube.

Step 6: Make your brand cohesive.

Your brand, your profiles and the content you're putting out there should all be consistent, above and beyond your social media accounts. This is another time when focusing on just two platforms makes life a lot easier. Whether it's your website, your email newsletter or your Instagram profile, your brand aesthetic should be cohesive, consistent and recognisable.

Step 7: Be authentic.

It might sound obvious, but social media is designed to be social. Talking to your audience should feel like any good friendship or relationship: comfortable, relaxed and genuine. You should be able to laugh and tell stories and contribute to conversations. Be yourself and be true to your brand.

Step 8: Check your data.

The final step is to check your data at least once a month to see what’s working and what’s isn't — and make changes accordingly. Google Analytics offers a truckload of information to help you see what’s bringing in website traffic and making you sales.

On top of this, each platform has its own analytics tool that can provide great info about your audience, which posts are performing best, and what day and time you should be posting.

Schedule it in your calendar to dive in once a month and get familiar with reading your data.

Sadly, there’s no winning formula to growing your brand on social media, but following these steps will position you as well as possible. The most important thing is to not get overwhelmed, and stay focused. You can do it!

Courtney Goes is a Melbourne-based digital marketing and brand consultant with experience across a range of industries in Australia, the United States, and the United Kingdom. Since leaving the corporate world in 2016, she’s been on a mission to help women make smarter marketing decisions to elevate their businesses and personal brands through simple, effective strategies. Working mostly with creatives, freelancers, and female-owned startups and small businesses, she provides clarity, structure and accountability to get real, tangible results. She has also launched Marketing Emporium, a resource hub designed to provide simple and straightforward marketing advice. Contact her at courtneygoes.com.

Opening image by Jaelynn Castillo.

One eye open (or, how I learnt to squint and survive online)

I have a confession to make. I manage four Facebook pages, three Instagram accounts, three Pinterest accounts, a Twitter account and a YouTube channel and you know what? I still love being online. So, when I read yet another (ironically online) think-piece about how creatives need to wind their anxiety back by getting offline I am often the dissenting voice in the room.

As creatives it is impossible to not have an online life. But it can be a force for good, rather than something that forces you into a fetal position. Not that I recommend becoming part cyborg like me. Instead, I’d like to advocate for a One Eye Open policy. Essentially, this means to take in what you need and avoid what you don’t. Sometimes you may have to squint at the screen, but with a few strategies and outlook adjustments you can absorb all the online world has to offer but in a mindful and positive way. This way, there’s no need to go off the grid just to escape yet another Instagram post detailing someone’s breakfast/book launch/homewares line.

If I had heeded all the well-intentioned advice and walked out on my online life, what would I have missed out on? The week I wrote this post, I learnt the Home-Work design team had a book launch coming up, Kit Palaskas (whose web page is shown above) was offering piñata workshops and Beci Orpin was delivering four events during Melbourne Design Week. I watched the latest Chanel show, learnt about a new exhibition space, saw a controversial film that had its funding pulled but went ahead and screened anyway and attended a free lecture series at the NGV. I saw there was an ARI gallery putting a call out for applications and that a high-profile magazine had some new opportunities for content providers.

I choose to take only what I need from this content (information, inspiration, opportunity) and close myself off to things that don’t help (envy, overwhelm and self-doubt).

I also assert mindful consumption of social media. Here are some strategies that have helped me reclaim some much-needed work hours that would otherwise be lost to viral cat clips and Busy Phillips’ Insta stories.

Pinterest

Think of Pinterest as a library rather than a gallery. Decide what you are ‘looking up’ before you get in there, make yourself a dedicated board, search and get out. Those who scroll endlessly are doomed to suffer image fatigue with the added bonus of insomnia.

Facebook

Notifications — while deemed a danger by many — ultimately save me a lot of time. Just because you get a ‘ping’ doesn’t mean you need to react to it. I can see if my business boosts are working, if workshop tickets are selling or if a student or client has a query. I don’t have to respond straight away, but my phone acts like my little silent secretary, keeping me informed. I only look at my personal page once a day because, really, how many Guardian articles on Meghan Markle can I justify reading in any twenty-four-hour period?

Instagram

Beci Orpin's Instagram page

You love it. I love it. We all love it. But the recent shifts in algorithms and added functionality mean that looking and posting require far more babysitting than it used to. That little square is the most curated gallery on the planet, and is the most effective means of reaching your audience — or even just learning who they are in the first place. Dedicate two sessions a day and trust me, in fifteen minutes you can see your feed, comment and even post without coming to any undue harm or image exhaustion.

Twitter

Content providers of all walks are on here, but wordsmiths (for obvious reasons) use it in the same way visual creatives use Instagram. Find your tribe and define your voice. If it’s not for you, don’t add it to your already crowded alphabet soup of social media commitments.

YouTube

Stay off it unless you need to learn something or you’re there just for LOLs. (This is where the cat/hedgehog/film trailer lives.) It’s like brain sugar: addictive and no good! YouTube is an amazing learning tool but it’s also riddled with distractions and fake news. Buyers beware!

It can be easy to think that creatives with high profiles and beautiful online content have all their ducks in a row while the rest of us are floundering around trying to wrangle Snapchat filters. You’ve heard the term ‘curated’ content and you may believe successful content is hard work. But in all honesty, fellow creatives don’t put things online with the express purpose of making you feel badly about yourself or igniting your imposter syndrome. Sometimes it’s there to entertain, advertise, inform or inspire, so put your defences down a little and let it do all that for you. Take the time to share, comment and applaud people’s online efforts, even if they are creative superheroes. They aren’t stealing your oxygen. Those lucky enough to have made it to the top of the pyramid are more often than not the most generous with their knowledge and content.

Jess Wright and Lara Davies from Home-Work

Creatives with successful online profiles have worked out their voices and who they are pitching to, but that doesn’t make what they present any less authentic. Jess and Lara from Home-Work really do like each other and celebrate each other’s creativity. Kitiya Palaskas is as colourful and expressive as her work implies. And Beci Orpin, while now at superstar status, only got there by being her generous (albeit genius) self.

Online life can be a force for good, change, inspiration, networking and all-round motivation. But it’s important to recognise that the One Eye Open policy also means one eye closed.  Rest and reflection will always be an important part of the creative process; your mental and even your physical health will suffer if you run at it 100 percent of the time. If online content is coming at you as a wave of blue-light midnight anxiety rather than morning coffee happiness, your mind and body are telling you to back away from the devices. Every now and then we all need to turn down the volume no matter how great the music.

Ramona Barry is a writer, curator and maker based in Melbourne. She is currently coordinating the Art, Craft and Cookery Competition and the Makers’ Pavilion for the Royal Melbourne Show; curating a series of workshops, design field trips and public conversations for RMIT University; and running a creativity course in partnership with the Bundoora Homestead Art Centre. Ramona is also co-author of The Craft Companion (Thames & Hudson).

What creatives need to know about the new Instagram algorithm

How does the Instagram algorithm work? This is a question I get asked a lot, as if I’m the KFC colonel with the secret herbs-and-spices recipe.

It’s only April and already there have already been so many changes. Each time I can’t help but shout ‘Instaaargghhh!’ in the hopes that Insta HQ hears me and stops meddling with the recipe.

So how do you keep up when you’ve also got a business to run and people to delight? It can be tough, so I’ve distilled what every creative should know about the algorithm along with five simple actions to take your Insta presence to the next level this year.

1. Engagement matters

There’s no way around it: Instagram is still growing fast and it’s becoming more and more saturated. More than 95 million photos are posted every day, but 70 percent of them are never even seen, let alone engaged with. This can be incredibly frustrating for anyone trying to grow her business.

For a long time now, the algorithm has been based mainly on engagement. This includes numbers of likes, comments, video views, saves, shared posts, DMs and any other type of interactions with a post. In a nutshell, when a post gets a lot of engagement, Instagram deems it high quality and engaging, so shows it more. This hasn’t changed, but it now also includes all the interactions you receive on Instagram Stories as well, such as views, replies and shares. In short, the more a user interacts with your stories, the more likely it is that your individual posts will also show up in her feed.

I also have a theory (but can’t confirm it) that variation in engagement type matters, too, to combat the fact that you can now easily buy thousands of likes or views in the time it takes to order a cup of coffee.

ACTION #1: TELL STORIES
If you haven’t got on the Stories bandwagon yet, it’s time to jump on board. Instagram Stories now has more than 300 million daily active users, almost double the number on Snapchat! More importantly, it’s a great way to connect with your followers and share a behind-the-scenes, unfiltered view of your business.

Here are some simple ways to maximise engagement with Stories:

• Share progress shots of work.

• If you’re self-branded (i.e., photographers and designers), don’t be afraid to share more human moments to give insight into who you are.

• If you sell products, use it as an opportunity to be transparent about your products and supply chain.

• Take advantage of built-in engagement opportunities, like the polling feature.

• Tell followers to ‘DM us for a 10% off code!’ (or similar). This is a great way to build relationships and drive people to your inbox, boosting engagement figures through more DMs.

• Include the ‘Swipe up’ option if you have a business account with more than ten thousand followers.

• Include links (again, only available if you have a business account with more than ten thousand followers).

2. Speed matters

Not only does the algorithm factor in the amount of love your post gets, it also cares how quickly you get it. If a post gets a lot of engagement shortly after it’s posted, this signals that it’s quality content, so the post will be shown to even more of your followers.

ACTION #2: POST DURING PEAK TIMES
Take two minutes right now to find out when your followers are most active, then schedule your posts during this time, when you’re most likely to get engagement.

To find this out, click on the Insights graph for your business account. Scroll down to Followers and click ‘See more’. At the bottom you can see when your followers are online each day, and at what times. Easy!

 3. Lingering matters

Since Facebook bought Instagram in 2012, it’s been rolling out features that ‘work’ in Facebook-to-Instagram, and this is one of them. It’s not just about how many people view your post, it’s about how long they view it for. So how do you stop followers in their tracks?

ACTION #3: SLOW IT DOWN
There are two simple ways to do this: write longer captions, and use more videos and carousel images.

If your post has an in-depth caption, your followers are more likely to actually read it or click the ‘more’ button, which increases the time spent on your post. Try spending a few minutes to write your captions for the entire week when you’re feeling creative or in the zone, then schedule them using a tool like Later or Planoly.

One of the reasons why videos perform so well in the Instagram algorithm is because they take longer to view than an image. So post more videos. If videos aren’t part of your visual strategy, try carousels (multiple-image posts) every now and again.

4. Hashtags matter

Instagram recently rolled out the ability to follow hashtags, which means your posts could show up automatically in the feeds of potential new followers. The downside is that users also have the power to mark your hashtagged content as irrelevant, marking it ‘Don’t show for this hashtag’ and potentially raising a red flag on your account.

ACTION #4: STAY RELEVANT
As we learned from the Shadowban scare last year, posting the same block of hashtags over and over can have a negative impact. Instead, switch it up and use hashtags that are hands-down relevant to what you’re posting.

Tools like Planoly or Later allow you to save a library of hashtag blocks. Or you can use this amazing hack using the text replacement setting in your phone.

5. Your interaction matters

I’m (sadly) not the KFC colonel with the secret recipe so can’t confirm this for sure, but it’s believed that Instagram may also restrict exposure based on your engagement with your followers. I know, keeping track of Instagram comments can be hard if you have a lot of followers, but to get engagement, you’ve got to give.

ACTION #5: STAY ON TOP OF COMMENTS
Social media should be just that: social. Treat comments like a conversation and avoid comments like ‘Great pic!’ or ‘Nice feed!’ that can be seen as coming from a robot.

Instead, include a question or some sort of meaningful response. At the very least, show some love with an emoji. Try to respond to comments within the first hour if possible, as this is likely to lead to more comments and, in turn, increase your post’s visibility.

Keep your eye on the prize

When using Instagram for your business — whatever your industry — your end goal should be to get customers to buy your products or services, not to increase followers. Sure, your initial aim might be to grow brand recognition or do more collaborations, but the overall aim is to grow revenue.

At the end of the day, the harsh reality is that your follower count is a vanity metric. Focus instead on measuring engagement and making incremental improvements as you go, and you’ll be well on your way to a strong, highly engaged account.

Courtney Goes is a Melbourne-based digital marketing and brand consultant with experience across a range of industries in Australia, the United States, and the United Kingdom. Since leaving the corporate world in 2016, she’s been on a mission to help women make smarter marketing decisions to elevate their businesses and personal brands through simple, effective strategies. Working mostly with creatives, freelancers, and female-owned startups and small businesses, she provides clarity, structure and accountability to get real, tangible results. She has also launched Marketing Emporium, a resource hub designed to provide simple and straightforward marketing advice. Contact her at courtneygoes.com

The not-so-romantic realities of slow living in isolation: part 1

‘Your life is so idyllic!’

I get this a lot. People contacting me on social media, commenting on the ‘dream life’ we appear to be living out here on the land. In most cases, it truly is, but I find the hardships of this life are often missed in those twelve perfectly colour-coordinated squares and fifteen-second story snippets. So, in response, I thought I’d use this opportunity to shine a light on the not-so-romantic realities of life on the land, in a shed, with a toddler and a whole lot of big plans to get done on one (and a bit) income.

‘I’ve always dreamed of living the “slow life”.’

Yep, me too, until I realised that ‘slow’ is sometimes snail’s pace.

When we moved home to our land, I had this image of us wandering down to the orchard and vegie garden to collect basket-loads of our own sustainably grown produce, to cook in our beautiful custom-made kitchen, in our self-built, solar-powered house. Naively I expected to be living this glorious kinfolk-esque life within the space of a year. It’s been over three now and we’re still in the shed, waiting on council approval and for finances to fall into place, with fruit trees in buckets and vegies growing out of an old boat. It’s fine, if a little frustrating at times, and we’re comfortable, but the reality of living on one (and a bit) income, while both working and raising a small human, means things move a lot slower than what’s often portrayed. It makes me wonder how many people start out with a similar dream, only to throw a few kids in the mix and end up still living in a shed/caravan/bus ten years later.

‘It must be so rewarding growing your own food.’

Watching Dusty play in our boat garden, shoving fistfuls of tomatoes and figs into his tiny mouth and toddling out each morning, basket in hand, to collect the daily lay, is pretty special. To know he’s learning the valuable lessons of growing and reaping your own at such a young age certainly is rewarding. Unfortunately, when it comes to our livestock, these rewards come at a price. I’ve come to learn that with life comes death, an inevitable part of farming.

Lily and Dusty

We got our calves when they were about one month old. It took weeks for them to stop calling out for their mummas, lowing all night long. It was heartbreaking. But Jono did a pretty good job of playing mum, waking up at 5am each morning, mixing up milk powder and slowly teaching each of them how to suckle from a bottle. Seeing him in the frosty grass softly coo, cooing and telling them they’d be okay was beautiful. Sadly, one little bull just wouldn’t take the teat. I’ll not forget watching Jono walk down the hill, rifle over shoulder, and soon after hearing a CRACK, knowing tiny Eric was gone. Jono didn’t cry; he never does. I guess I do enough of it for us both.

‘How wonderful to live in the bush with all that space.’

Dusty loves to watch the birds waking up the world: warbling Maggies, squabbling Galas and the screek of our very own, very rare and endangered flock of Black Cockies. I used to take Dusty down to the neighbour’s paddock, to watch the sunrise as the mist rolled in from the lake. There were usually a few roos and their joeys bouncing around on wobbling legs, rocketing off in unintended directions. We’d take our dog Keith and he’d try his very best not to chase the wallabies as they thumped through the undergrowth. Lately, however, we’ve had to stop because of the tiny, itchy, scratchy, swollen lumpy ticks that leave welts that irritate for weeks.

Another reality of farm life is the culling of kangaroos. Roos eat grass. Lots of grass. And when your livelihood depends on having enough to feed your cattle, most of the time — and irrespective of who was here first— the roos lose the battle. Our neighbour has recently begun to use his shotgun at this time of morning; feeling the giant BOOM resonate through our tiny shed house walls has seriously turned me off going anywhere near his property.

‘Your shed house looks like a dream. I’d love to simplify our life like that.’

Lily working in her home studio

There’s a reason why most people don’t live in sheds. Irrespective of how beautiful your floors are and how much sunlight pours in through the skylights, they’re hot, airless and — when you live, work and sleep in two rooms — a little claustrophobic at times.

In saying all this, I’d hate for anyone to think I don’t appreciate all I have because, let’s be honest, we’re safe and warm, and are giving our boy the best possible start at life we could ever imagine. I guess I’m just wary of a world in which we’re all constructing some version of ourselves we wish to share, hiding the bits that aren’t so romantic. I’m not sure it’s what I want to be part of anymore. And I have a sneaking suspicion that all that pretentiousness I thought I’d escaped in moving home has slowly made its way back into my life through the endless scroll and double-tap of everyday life.

Lily Nicholson lives with her little family on a seaside farm on the far south coast of NSW. Working from her home studio nestled amongst the trees, she explores colour palettes and mark-making processes while using a range of media including watercolour, gouache, acrylic, collage, crayon, pen and pencil. For more about Lily, visit her website or follow her on Instagram (@lilyjohannah).

Top image by Sam Riles (samrilesphotography.com and on Instagram at @samrilephotography and @weddingsbysam)

Center and bottom images by Michael French (frenchy.com.au and on Instagram at @frenchyphoto)