How to prioritise when you're a solo business owner

When you’re a solo business owner you’re a one-man-band playing the drums, guitar, keyboard and singing all at once. It’s hard to keep the juggling act in the air and know where to start on your long list of competing tasks.

I always find knowing what to prioritise is the hardest thing about working for myself. But I’ve picked up some tips over the years that help sort out the ‘ticked that off my to-do list’ feeling, as opposed to ‘I went down the rabbit hole on admin’ or ‘got completely bamboozled and decided to look at Instagram instead’. Yep, it happens to all of us.

So instead of feeling the guilts, try out these 5 tips and you’ll get to tick things off, as well as do those fun, yet highly distracting, sneak peeks at Instagram. 

1. Write a list

I’m a massive nerd when it comes to lists (or maybe that’s all the time!) I love getting it all down on paper and out of my head. In fact, I’ve been writing myself a daily to-do list each day of my work week for a very long time. There’s nothing more satisfying that crossing out what I’ve achieved that day. I don’t even stress myself out if something just moves from one day to the next, as I’ll know that wasn’t a real priority to get done that day and it will be a key priority for the next day. 

So if you write your to-do list, you’ll then instantly be able to see what the priorities really are and what doesn’t need to be done right now. Take advantage and push out the stuff that’s not as important until later in the week. This will hopefully save you from the overwhelm feels and keep you focused on achieving stuff each day.

2. Break up your time.

Something that Madeleine Dore from Side Project Sessions has introduced into my routine that I find really works, is the breakup of focussed work for 45-minutes with a 15-minute break. Breaks are important, so that you can get up and move around and have a cuppa and a snack and then get back into more focused time. I find this keeps my brain fresh and focused for longer and really helps me kick goals on my to-do list.

You might like to use a segmented time approach and give yourself blocks of time with short breaks – whether 25-minutes working with a 5-minute break or 60-minutes working and 10-minute break – find your groove and stick to it. Giving your brain (and body) a rest and a stretch. Getting away from the computer is a must-do with your breaks.

3. Top 3 tasks

Only having 3 top tasks that you need to complete each day, takes a big load off your mind. This is a great thing about migoals notebooks as they have this integrated into each page and they give you lots of tips on how to get more done. Awesome.

I find that if I nominate only one task for each of my 45-minute concentrated work sessions, I get a whole lot done in half a day, rather than moving from one small, unimportant task to the next. That way if you get your top 3 things done in the morning and out of the way, you can spend your afternoon doing that thing you really want to do. Laptop window shopping, anyone?

Or you can get even more nerdy and split your day into 3 x blocks of two hours where you focus on 3 long tasks to fill your day.

4. Breakdown larger projects

Sometimes I have large projects that can take months to work through. This is when I need to breakdown larger projects into tasks I need to do right now. So there’s nothing like a plan and a timeline to help you focus on what’s next and not stress about that thing that’s happening further down the track. 

I write on my to-do list the first few things, and only the next steps, that I need to do that day or week, so I don’t get overwhelmed by the enormity of a project. All big things are made up of a lot of little, tiny tasks that can become not so big if you work through it in this way.

5. Remove yourself from distractions 

As much as I love my house of furry creatures, they are not the best co-workers and don’t really let me get things done. I find getting out of the house and going to a cafe or co-working space is the best use of my time and allows me to really focus on my task. I find the buzz of people and background noise really motivating, but you might like the silence of a library.

If you work from home too, find some other spaces that work for you where you can remove yourself from distractions – a park on a sunny day, the library when it's pouring outside or a cosy cafe where people bring you pots of tea (yeah, that’s me!).

Depending on how you like to work, finding somewhere out of the home, where you can talk to some humans, other adults and just generally feel the vibe of other people does wonders for productivity. Well for me anyway!

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Sarah Lawrey is the owner of Collectus Studio, a Melbourne-based branding and graphic design studio. Creating beautiful brands for nice people with purpose, helping her clients achieve their branding goals, both visible and invisible. 

How to set up an online business - Tips from Christina Lowry

When I started my online business I wasn't sure that I could run a business without a business degree. I laugh now at how innocent I was and I want to share my top tips and techniques to first create a business and then build it online.

I’m Christina Lowry, a jeweller and photographer. I created an online jewellery business, Christina Lowry Designs, when my first son was just a toddler and worked from home for several years. I started my online business after completing a bachelor of fine arts visual arts at Griffith University and working for ten years in the jewellery industry. I studied photography and gold and silversmithing as part of my degree and decided to pursue a jewellery apprenticeship upon completing my degree.

In my business, I handmade collections of gold and silver jewellery in my workshop, as well as taking custom orders. Recently I closed my online store for this business as it was generating more work that I could manage since I took on the opportunity of home-schooling our three children, which I love. Looking for greater flexibility, I followed my passion down a different avenue that emerged out of that business and now I run Christina Lowry Photography. I work with small businesses to create beautiful product photography for their websites, advertising and social media. This grew out of my initial business after creating several photoshoots for my jewellery collections and having other business owners contact me for the photographer’s details. I have been able to apply the knowledge gained from my retail years and online business experience into this new business

Image: Christina Lowry

Find your ‘why’

There is a saying that not every great baker should open a bakery. Is it a hobby or a potential business? Businesses are hard work. You need passion and commitment to even start a business, let alone maintain one through the ups and downs. So before we start discussing how to start a business you need to find your why. You’ll hear this all the time. ‘Find your why’. And that why may even change over time. Why do you want to start a business? Do you want to work from home in your pjs? Do you want to take control of your career? Are you looking for a way to contribute to the finances while raising children? Are you looking for pocket money in retirement? Do you make something that you want to sell? Do you want to help people? Help the environment? Knowing your why helps answer the questions that will follow. The why is not just about money.

If your why is because you want to earn over $100,000 a year while travelling the world, your business model will look very different to that of someone whose why is to follow a passion in retirement.

My why is that I want to get paid for doing what I love. I need a creative outlet that is flexible enough to fit with my lifestyle, I want to contribute to the family finances while staying at home and homeschooling my children, I want to follow my photography passion and use my skills and knowledge to work with other small businesses to up-level their brands. I’d like you to take to write down your why. Maybe next time you are sitting with a cuppa try explaining to yourself why you want to do what you want to do.

What’s your product?

Every business sells something. Product is the starting point of business. What is your product? A product can tangible, physical, expertise, virtual. Like online bookkeeping, stylist, business coach. Can you create a viable business around it? If your why is to support your family with your business, how much money do you need to make each year? If your product is hand carved wooden spoons, can you carve enough spoons a year to reach your goal? Or can you supplement that income by selling spoon carving kits and teaching workshops? Your product needs to fill a gap in the market. It needs to be useful to the client. A bag they can carry their groceries in, a wedding ring, a light shade for their lounge room, a candle as a gift for a loved one. So once you have decided on your product, it’s time to think about the client. Some clients will buy a $2 wooden spoon, some will buy a $60 hand carved wooden spoon, you need to find the right clients.

A note on pricing…

As a rule retail price is twice your wholesale price. To be a business and not a hobby you need to make a profit. Too many businesses start by charging too low, then worry when they lose customers once they adjust their prices. Start where you need to be. Being the cheapest is not a great strategy long term. Be the best. People pay more for great products and great service. For instance, Australian handmade businesses cannot compete on price alone with products coming from countries overseas with a lower cost of living. But we can compete on quality, design, innovation and customer service.

In terms of pricing, keep in mind that jewellery has up to a 300% mark up while stationary can be a lot less. Perceived value, cost of stock, insurance, overheads; there is a lot to take into account. But this rule of thumb is a great place to start.

Materials + labour x 2 = wholesale

Wholesale x 2 = retail

Even if you aren’t yet selling wholesale, you need to price accordingly for growth. When you are approached to sell in a bricks and mortar store you can do so. (Don’t be scared to lose clients by putting your price up. Educate them on why the price is the way it is. Your tools, experience, skill, aesthetic, customer service, overheads etc.)

Find your market

Once you have a product you need to find your market. Who are you selling to? You can have a great product, but if the people who need your product can’t find it, you won’t have a business. If your product is nappies, you need pregnant women and mothers to see you. If your product is silk ties, you want businessmen and women to see you. So, a nappy advertisement in the magazine on a first class flight would miss its mark. Silk ties in a mother and baby magazine is missing its mark too. You want to define your audience and then find where they are, what they are reading, what they are looking at. Who is your audience? I can guarantee it isn’t ‘everyone’. Is it you? People like you? Male or female? Age range? Are they buying for themselves or as gifts? This is going to affect the way you write about your product. There are a lot of exercises online about finding your ‘ideal client’. It may be a customer you already have. It might be an imaginary dream client. You can look at your current followers to research further. Knowing who they are gives you the tone on how to talk to them.

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Tip: Your budget is not their budget. This was a great piece of advice I got early on. I have never spent over $1000 online on a product I have never seen, but I have made $1000 plus sales in my online shop. Don’t underprice because it feels expensive to you. Something is only expensive if you can’t afford it. Other people can afford it.

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My ideal customer for Christina Lowry Designs jewellery was a female, 25 and over, university educated, working in a creative field like graphic design, who doesn’t buy mass produced items, is eco-conscious and prefers shopping online with small businesses.

Next, what is a brand?

Do you need a brand? I want you to think about some big, recognisable businesses. Big businesses have spent a lot of money on marketing and research and we can learn a lot from them that we can apply to our own businesses. Think of McDonalds. The golden arches. Red and Yellow. A fast, inexpensive, family-friendly restaurant. They never go off brand. Think of Tiffany’s jewellery. That duck egg blue box. Luxury Diamond jewellery. Their brand is simple and memorable. Your brand is everything about your business – your name, your logo, the colours you use, your tone of voice. Have you seen ‘who gives a crap’ toilet paper? Their tone is humorous, from the wrapping around their toilet rolls to the toilet humour in their emails. But they are also eco-conscious and installing toilets in third world countries.

What is your name? Logo? Colours? Copy Tone?

My brand for Christina Lowry Designs was black and white, clean and minimalist, my images had a creative and slightly vintage feel. My logo was cohesive across all my packaging. My tone was personable.

Image: Christina Lowry

On to the second part – building an online business.

Once you have your why, your product, your market and your brand you can start building your actual online website. Please, don’t even start until you have these things or it will be random rather than cohesive.

It’s not an online business without a website, and there are many platform providers out there these days. Your decision will depend upon your product, market and brand. From my experience, I love Squarespace for their websites, portfolios, blogs etc, and Shopify for an online storefront. You may want to sell on Etsy, Madeit on another online platform. This may work great for you. In my experience, even if you sell on one of these platforms you still need your own website to be sending your traffic too. Online marketplaces can close, or shut your account without warning. When people shop on Etsy you have more chance of losing a sale than if they shop directly on your website.

Even without much experience, you can create a great website using the templates Squarespace and Shopify provide. Or, support another small business and hire a graphic designer to create your logo, brand and website with you.
Once you have your name, claim your website and get an ABN. You can’t run a business if you aren’t buying your materials at wholesale. Research any other relevant legal issues pertaining to your business – eg, if you sell food or baby items. I don’t give legal advice. There are lots of government sites online that you can find out about things like registering your business, when you need to register for GST etc.

A mailing list!

It’s a must. It is easier to sell to a past client than to find a new one. Keep them up to date with what it happening behind the scenes, with promotions and product launches. Don’t be scared to email them. They love your business and they want to know about you and stay up to date. If you lose some subscribers don’t worry, they weren’t going to buy off you anyway. Most people use an opt-in to get subscribers. Be careful that your opt-in is attracting the right subscribers. If you do a giveaway of your product to drum up mailing list subscribers, you may just end up with subscribers who are after freebies and never buy.

Social Media

Social Media is a must in today’s day and age, but you don’t have to do it all. By knowing your market and researching where they are spending time, you will know whether you should be targeting Instagram, Facebook, Twitter, Pinterest, Youtube or a blog. Pick one or two and do them well. You can’t and don’t need to do them all. You will have the most success with the one you enjoy spending time on the most.

As a visual person I love Instagram and I love curating my feed, writing captions and creating conversations in this space. I tick the box in IG that posts the same post to Facebook, which gives me a facebook feed for my business with minimal fuss. I love Instagram and I could talk all day about it. But a few tips for Instagram.

• Only post your best pictures. If you only have a crappy picture don’t post it. Can you imagine Tiffany’s posting a crappy photo?

• Be genuine. Leave genuine comments and always answer comments.

• Use hashtags and locations

• Write a list of content ideas, batch shoot and edit them and have them ready in an app like Mosaico

• Don’t use bots to gain fake followers

• ‘Like for like’ and ‘follow for follow’ are the saddest sayings on the net - again, 100 genuine followers are better than 1,000 fake followers

Keep it maintained

So, once that is all in place you are done, right? You have created a business. You created an online storefront and you can sell to the world. Well, like a garden, it is never done. Your online store needs constant maintenance. But just chip away at it. One thing a day for your business = 365 things in a year.

Show up, set goals, embrace rejection as another step closer to a yes.

Image: Christina Lowry

So you want to teach?

Jane Connory at the lectern, speaking at Design Tasmania's Women in Design conference. (Photo credit: Claire Beale)

I have been teaching Communication Design for nearly 15 years and friends who have established creative careers often ask me, ‘how do I get into teaching?’

Teaching can come up as a career option when you’re ready to give back a little or are looking to join the gig economy. Teaching can be a flexible option when you need hours that work around kids or freelance clients.

Teaching can also obviously be a full time career that can complement your creative practice. It can be fulfilling and rewarding at any level of education. But what are the first steps you need to take, to get your foot in the door?

Getting a start as a teacher in creative fields, like art and design, really depends on what level of our education system you are interested in. Your required qualification is directly co-related to the level of accreditation the students you want to teach are working towards.

For example, teaching a painting or sewing class at the local Community Arts Centre generally requires no qualification. However, working with children under the age of 18 requires a current ‘Working with Children Check’ or ‘Blue Card’. This is something you can apply for at the local post office or online and it differs in each state and territory in Australia but most cost under $100. You must go through a police check and it has to be regularly updated.

Most local council websites will have a listing of all their Community Arts Centres and the spaces and facilities they have available. You might find full computer labs, ceramics studios, kitchens, gallery spaces, community gardens, retail spaces and wet and dry studios. Generally you need to just get in touch with their programs coordinator and simply propose a program to teach.

I often taught illustration classes, folio preparation classes, ‘make your own magazine’ and other crafty classes in the school holiday programs when my children were babies. These classes were all pitched at primary and secondary school levels and were most successful when the kids got to take a completed masterpiece home.

Collaborative installation by the students at Billy Blue College of Design for Melbourne's White Night

Teaching at TAFE level is a different kettle of fish. TAFEs (Technical and Further Education) in Australia have a proud legacy of teaching highly accessible and practical courses that often fall into the realm of VET (Vocational Education and Training). However, all TAFE courses must exist somewhere on the Australian Qualifications Framework (AQF) and be audited by the government to make sure they are legit. As a result the way skills and knowledge is transferred and the qualifications of those teaching are regulated. So to deliver classes at a TAFE you’ll need to have a Certificate IV in Training and Assessment and ideally a qualification in the area you’d like to teach.  

You can find these Cert IV courses everywhere. They can be done face-to-face or online and can cost anywhere from $800 to $6,000. So keep looking until you find one that meets the logistical and financial requirements of your life. You’ll learn how to plan, deliver and assess classes, understand how adults learn and be introduced to online learning platforms.

Jane Connory has enjoyed teaching design at Monash University. (Photo credit: Jane Connory)

Then there is teaching at Universities. Here the demand on your qualifications is again increased. Universities generally offer Bachelor, Masters and Doctorate (eg. PhD) Degrees which also exist on the AQF. The rule here is that you must have a qualification above what you teach. For example if you want to teach in a Bachelor Degree, you need a qualification above it—which on the AQF is anything from a Bachelor Honours Degree, Graduate Certificate, Graduate Diploma, Masters Degree or Doctoral Degree.

Classes in large Universities have access to world class facilities and students from all around the world. They still often operate in the traditional form of lectures, tutorials and studio sessions. Yet, if you attended University in Australia prior to 2000, class rooms will appear a lot more diverse that you remember. During the new millennium, governments up-capped the number of graduates entering many creative industries and encouraged international students to study in Australia. It is exciting how this accessibility to Higher Education has benefitted the influences and voices you can now experience in University classrooms.

There are also options to pursue teaching at Primary and Secondary Schools. Some of the smartest people I have ever met completed a Diploma of Education straight after their Undergraduate Degree. They had the option of teaching any time during their career however, DipEds are no longer a thing which is disappointing. You now have to now do another two years, after your Bachelors Degree, to get a Masters of Teaching for either Primary or Secondary Teaching to become an accredited teacher.

Teaching at a local Community Arts Centre then TAFE and then at several Universities has been the journey that my personal teaching career has taken. The subjects I have taught have been built on my professional experiences in the graphic design industry. The flexibility of sessional teaching has allowed me to build a career around my children, but as a result I have regularly had to update my qualifications to keep in toe with my ambition. The renumeration has always been good and the other teachers and students have been the best part of my experience. I highly recommend the jump if you really want to teach.

Teaching gives you opportunities to build a profile and speak at industry events. (Photo credit: Jane Connory)

Establishing your creative niche in a crowded marketplace: why the world still needs you

We’ve all been there.  Watching wistfully from the sidelines at our competitors’ online followings, high-profile customers and sales, or all-round enviable lifestyles as we mildly indulge in cyberstalking them (social media reflects reality, right?).  Then it hits: retreating into a cloud of paralytic inferiority, we wonder why we ever believed in achieving something similar. Surely, there can’t be space for us in a crowded marketplace already served so well?

The good news is that we are not alone in feeling this way – but what will define our careers is whether we stay in this place, or choose to move through it.  The bad news: in case we were hoping to copycat our way along, true and lasting success is all about authenticity, and will require us to dig a little deeper. It’s time we challenged ourselves to release the need to seek attention or to ‘stand out’ in preference of pursuing something more meaningful and lasting – after which, the rest will follow more easily.

Some reasons why you can have confidence to proceed with a genuinely valid product or service, even when the market seems saturated:

• It’s a big world out there, with plenty of potential customers;

• If others are succeeding in your sphere, it proves that there is an audience for it;

• Popular products will always need more than one supplier to keep up with demand;

• Variety is the spice of life! Just because someone (or many others) are doing very similar things, doesn’t mean your product or service isn’t valid.  After all, don’t you listen to music by a variety of musicians, buy clothing from different stores, and drink coffee from many cafés?

Next steps - where should you begin when cultivating a unique identity (ie. branding) for yourself as part of establishing your niche?

1. Know yourself better! Successful creatives have a strong sense of identity and purpose, and truly understand what makes them tick.  Customers and audiences intuitively gravitate to them. What motivates you in this sphere? Far beyond the token ‘finding fame and fortune’ is where the truth lies.  Does your work make you feel incredibly alive, or perhaps express a deep conviction for social justice? Does it allow you to invest in your community, or support working parents? Whatever it is, be brutally honest and know that this purpose must shine through;

2. Allow the most authentic version of yourself to be seen – loud and proud! It’s completely terrifying, but this is where the magic happens. As the saying goes, ‘if you want something you have never had, you must be willing to do something you have never done.’ It is so important to properly establish the groundwork for a distinct branding that people can engage with, believe in and share with others.  Many of us tend to draw the line at this level of public vulnerability and only pursue goals until we can cover our tracks if/when it doesn’t work out. This is one situation, however, where it’s all or nothing;

3. Deeply consider the role of your audience: who they are, what they value, and how you can serve them in a way that aligns with your fundamental purpose.  Authentically honouring the needs of your audience also gives them permission to be the best versions of themselves – and you will see the results.

In consideration of your audience’s needs, can you add value (before they are even your customers)?

You could try:

• offering regular professional insights via email newsletters, a podcast or social media;

• delivering pop-up events or workshops;

• building a community of like-minded people to champion a cause strongly aligned with your product or service;

• situating yourself as a leader in your sphere by inviting colleagues to come together, sharing common concerns and driving initiatives to support your industry or region.

Delivering this level of consistent connection is the key to building your core tribe, and steadily accelerating your career. Treat this relationship with the utmost respect: if customers can get similar products or services elsewhere, they will choose to support you because of the bond you have built and what you continue to offer them. Ensure that potential collaborations or changes in direction remain aligned with this audience (unless you are trying to build a new one). 

As a final note on the true nature of competition with colleagues, I think it’s time we left behind notions of ‘us versus them’. We are all in this together, and innovation within the creative industries is hindered by our fragmented communities and general insecurities. This is particularly evident in Australia, where we are also relatively isolated from the rest of the world. Time spent glancing sideways or undermining each other is time taken from developing the best versions of ourselves and succeeding – which ultimately benefits everyone.

Drawing from diverse backgrounds in health, science and the public art gallery sector, Liesl Harvey’s passion lies where the creative industries intersect with business and audience development. She explores a variety of relevant topics and shares inspiration from around the globe via her Instagram account, @thedailyculturepreneur.

How to stay "Instasafe" as a creative

Photo via Pexels

I love Instagram. It lets me communicate to the world what I'm about (nourishing food, natural light and comfortable shoes wherever possible, and preventative health in life, law and business!), and has allowed me to connect with so many like-minded clients through my page @thelawyerslunchbox.

And I know many of my clients loving using it for their own businesses.

But we all need to make sure we stay legally safe on Instagram. This means not falling foul of Insta's terms and conditions, using the right images and not saying or doing anything illegal.

Here are some tips...

Types of images

Instagram has the right to remove, edit, block, and monitor accounts containing content that Instagram determines violates their terms of use.

To avoid problems, you must not post violent, nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos. This term is interpreted sensibly, for example if your business is in fashion, intimate apparel, swimwear, music, celebrity, modelling etc, photos may be quite sexual without causing any trouble. But nudity, or pornographic inference (even if digitally-created), will not be okay. Use common sense when thinking about what Instagram and its diverse audience may find offensive. Nudity in photos of drawings, paintings and sculptures will be acceptable, as will photos of mastectomy scarring and breastfeeding women.

If your business is related to children or you like to share photos of your own family, be mindful of the broad audience that they may be open to. Photos of nude or partially nude children may be removed, even if they seem innocent and are being shared with the best intention. Instagram’s aim here is to ensure that they don’t fall into the wrong hands.

Copyright

You can only use images that do not infringe others’ intellectual property rights. If you are posting authentic images created by you or your business (such as your own photos, photoshoots, illustrations, videos, or graphics) then this is not an issue. But if you want to post an image found online, then you must be vigilant. There are millions of high-quality graphics and photos online available for free commercial use. Many websites curate images in the public domain, and you are free to use them in any way. In most cases, you do not have to provide attribution. But check the terms of the site to make sure. If attribution is
required, check what format.

It is best to assume every image you find online is copyrighted – a copyright notice is not legally required as notification of copyright, so the absence of a © or watermark isn’t a sign that no copyright exists. If an image is covered by copyright, the copyright holder may agree to some uses but not others. You must check this before using the image.

If you alter a copyrighted image, it does not relieve you from potential liability. If you repeatedly infringe other people’s intellectual property rights, Instagram will disable your account.

On Instagram, you are liable for what you upload. This means you are legally responsible for copyright violations even if you hire a social media professional who chose and used the offending image. It is important to ask your social media manager where they source their images from. You should contractually ensure that if an image they use is found to violate copyright and you are required to pay, that they will indemnify you.

Music is covered in the same way as images, and you are not allowed to use music that you don’t own the rights to, for any commercial or non-personal use. This includes music in videos uploaded to your feed as well as Instagram lives and IGTV, and can extend to music playing in the background of videos.

Photo via Pexels

What you can legally say

Don't copy any other person's written work in your Instagram posts. This may infringe their copyright.

And don't post unwanted comments, likes or other forms of commercial or harassing communication (spam) to Instagram users. This includes repeatedly contacting people for commercial purposes without their consent.

Further, online cyber bullying is a crime in Australia. You must not threaten, harass, or offend someone, stalk someone, access others’ Instagram accounts without permission or defame someone on Instagram.

How to deal with trolls

A troll is a member of an online community who deliberately tries to disrupt that community by posting inflammatory content.

How should you deal with trolls commenting on your business page?

• Use Instagram’s built-in reporting option. Instagram will quickly remove content that does not meet community guidelines.

• Unfollow or block the person who posted the comment. And delete the trolls’ comment on your post.

• Sometimes ignoring a troll is best. If they are looking for a reaction, they may lose interest when you give them nothing.

• If the troll is a customer with a complaint, take notice and try to help. Humour can be used to effectively engage unhappy customers and turn them into advocates for your business. Acknowledge yet make light of the situation, and apologise for the customer’s experience.

• If the troll is spreading rumours or misinformation, address the issue head-on and retaliate with the truth.

• If the troll points out a mistake, look into it, make the proper corrections and admit that you were wrong.

Instagram has the right to modify or terminate your account for any reason, without notice,
and at any time. So stay the right side of their terms and the law.

Jessica Kerr is the director of Sinclair + May. Jessica set up Sinclair + May with a view to do law differently and make legal services accessible for small businesses. Sinclair + May operate on a fixed fee basis and offer retainer services for their clients. Sinclair + May is a female-led, boutique commercial law firm and work extensively with the creative industry. You can follow Jessica on instagram @thelawyerslunchbox for useful legal tips and see more about Sinclair + May at www.sinclairmay.com.au.

How to build a strong brand on social media

Following on from my previous post about what creatives need to know about the new Instagram algorithm, this one is all about how to build a better brand on social media beyond just Instagram.

Social media is huge these days. According to the 2017 Sensis Social Media Report, more than 59 per cent of Australians use social networking sites at least once a day and 94 per cent have used Facebook in the last year. In short, you can reach an incredible number of people on social.

But hey, we’re all busy, amiright? To make sure you’re spending your time in the best way possible, here are eight steps to build a strong brand on social media and stand out as a creative — without going crazy in the process.

Step 1: Know your goals.

I’m talking business goals. What are you actually trying to achieve by using social media? You need to know why you are even on social media in the first place and clearly understand why it's a good use of your time. Your social media goals and objectives should be in line with your business goals.

For example, if one of your business goals is to increase revenue by 20 per cent this financial year and you make some sales from Facebook, a social media objective could be to increase traffic from Facebook by 30 per cent. Note that this doesn’t have to be purely revenue related: you could instead be aiming to get more people on your email list, to attract more client enquiries or lots of other things.

Step 2: Know your customer deeply.

‘Everyone’ is not a target market. You need to get hyper-specific about who your audience is and why they're buying from you. What are their motivations, fears and pain points? What do they love doing day to day? How does your brand fit into that? Focus on who you're talking to, what you want to say and what success looks like.

Step 3: Consider your content.

Photo by Clarisse Meyer

Get clear about the type of content you're going to deliver on social media for your audience. Remember: it's about them, not you. Be generous, add value and build trust.

Generally, content will fall into one of four buckets: education, entertainment, information, or inspiration. Understand what content your audience likes and focus on that. For example, for CWC, this would be to educate, inform and inspire — and less so to entertain.

Step 3: Focus on two to three platforms, max.

Once you understand who your target customer is, take the time to figure out the two to three platforms where they hang out online and focus your energy there. It’s much better to be  present and consistent on two platforms than to spread bits of your brand all over the Internet with no love. Meaning: just because someone else killed it on Snapchat doesn't mean it's right for you.

When choosing which platforms to focus on, also consider where your content fits best, and how much time you can realistically commit. For example, shooting and editing video for YouTube will require more time than a quick video on Instagram Stories.

And here's a pro tip: if you’re already using social media, check your Google Analytics to see which platforms bring the most traffic to your website, then focus on the top two.

Step 4: Batch, schedule and automate.

One of the keys to growing a strong brand on social media is consistently showing up. This means contributing regularly and being active. It’s far more time-efficient to block out a couple of hours on a Sunday night (or whenever suits) to schedule content for a month, than to do a little bit every day.

Great scheduling tools for Instagram include Planoly and Later. For Facebook, Twitter and LinkedIn, try Hootsuite or Buffer. If Pinterest is where your people are, check out Tailwind.

Just make sure you’re still answering messages, responding to comments and contributing to your community. Remember, social media is a two-way street.

Step 5: Include calls to action.

A ‘call to action’, or CTA, is when you tell your audience to do something. We humans are lazy and need to be told what to do most of the time. Some examples might be to follow you, to share a post or to visit your website.

One useful CTA might be to join your mailing list. Remember, you don’t own your social media account; it can be switched off tomorrow (which has happened to brands before). To combat this, your aim should always be to get followers to your website and better yet, onto your email list. That way, you own that relationship and contact information, not Facebook, Instagram, Pinterest, Twitter, LinkedIn or YouTube.

Step 6: Make your brand cohesive.

Your brand, your profiles and the content you're putting out there should all be consistent, above and beyond your social media accounts. This is another time when focusing on just two platforms makes life a lot easier. Whether it's your website, your email newsletter or your Instagram profile, your brand aesthetic should be cohesive, consistent and recognisable.

Step 7: Be authentic.

It might sound obvious, but social media is designed to be social. Talking to your audience should feel like any good friendship or relationship: comfortable, relaxed and genuine. You should be able to laugh and tell stories and contribute to conversations. Be yourself and be true to your brand.

Step 8: Check your data.

The final step is to check your data at least once a month to see what’s working and what’s isn't — and make changes accordingly. Google Analytics offers a truckload of information to help you see what’s bringing in website traffic and making you sales.

On top of this, each platform has its own analytics tool that can provide great info about your audience, which posts are performing best, and what day and time you should be posting.

Schedule it in your calendar to dive in once a month and get familiar with reading your data.

Sadly, there’s no winning formula to growing your brand on social media, but following these steps will position you as well as possible. The most important thing is to not get overwhelmed, and stay focused. You can do it!

Courtney Goes is a Melbourne-based digital marketing and brand consultant with experience across a range of industries in Australia, the United States, and the United Kingdom. Since leaving the corporate world in 2016, she’s been on a mission to help women make smarter marketing decisions to elevate their businesses and personal brands through simple, effective strategies. Working mostly with creatives, freelancers, and female-owned startups and small businesses, she provides clarity, structure and accountability to get real, tangible results. She has also launched Marketing Emporium, a resource hub designed to provide simple and straightforward marketing advice. Contact her at courtneygoes.com.

Opening image by Jaelynn Castillo.

Tips for DIY photography

As photographer Chase Jarvis once said, ‘The best camera is the one you have with you.’ You don’t need a fancy camera and lens to get great photos. If you don’t have the budget for a professional photographer, a few tips will have you on the way to snapping good photos with your trusty cameraphone.

Lighting

The key to any photo is the light. You don’t need elaborate lighting setups; a simple window will do. Set your subject up next to a window and have a play around with the positioning to see how the light changes. Try holding up some white cardboard opposite the window to fill in any shadows and see how that changes the image.

Make sure you don’t have any other lights on in the room, as this can mess up the colour of your image and create unwanted shadows.

If you are shooting a portrait, try going outside at different times of day. For example, at dusk the light is soft and the colour can be lovely.

Angles

Whether you are shooting a portrait or a product, think about the angles you are photographing from. Try a few variations—above, below, from the side—and see what looks best for your subject. Keep an eye on how the light changes with each different angle.

Backgrounds

You want your subject to be the main focus of your image. A distracting or messy background will confuse the viewer and take away from your subject, Your background should complement the subject, and also be appropriate for where and how the image will be used. If you are shooting products for a website, do you want a plain white background? Can you play around with some coloured backgrounds? Plain cardboard can make an excellent seamless background for product shots. It is cheap, easy to find and can be stuck to a wall. 

Have a think about what you want to portray in the photo and then choose a background to support your vision. If you are photographing a portrait, what kind of portrait is it? Do you want to show the environment the person works in or is it a headshot that would be best with a plain background?

This simple setup was created with masking tape, butcher's paper and a piece of white card to fill in some shadows. Notice how the paper is taped slightly away from the wall to create a nice curve; this gives you a seamless backdrop. The white card is placed opposite the window to soften the shadow.

My husband loves nano-blocks! This image was captured on my iphone with the setup shown at left: nice and simple.

Do some research

Youtube is a treasure-trove of tutorials, and sites like Adorama.com and CreativeLive.com also have hundreds of how-to videos. If you are likely to be doing a lot of photography for your business, consider taking a workshop with a professional. This will get you well on your way to capturing great images for your business on a budget.

Most importantly, have fun!

Amanda Shackleton is a Melbourne-based emerging photographer with a focus on documentary-style imagery. She is currently exploring the relationship between people and their smartphones. To learn more about Amanda, visit her website or Facebook page, or follow her on Instagram (@amandashackletonphotography/).

Photography by Amanda Shackleton